Some terms and conditions to keep everything fair and clear...Book your stay
Some terms and conditions to keep everything fair and clear...
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Arrival and Departure
On arrival, please follow signs to the Mendip Lodge. Please note, the main Activity Centre will not be able to check you in
Campers can check-in anytime after 2pm and check in is open until 8pm. If you are delayed you will still be welcome to camp but your vehicle may not be allowed on-site as we restrict vehicle access and movements after dark. We try to be as flexible as possible with departure times and usually can allow you to enjoy the site until 5pm on the day of departure. We have someone onsite 24/7 to support you if required.
Lodge Rooms & Bunkhouse Tents
Lodge Room & Bunkhouse Tent guests can check in from 4pm on the day of arrival and check in is open until 8pm. Checkout is by 10am on the day of departure. We have someone onsite 24/7 to support you if required. Please note, bed linen and pillows are not included in bunkroom or bunktent bookings. Please bring your own bedding/sleeping bags and pillows and towels. Children cannot be left unattended in bunk tents or lodge rooms. There are no self-catering facilities available in the Lodge.
Terms and Conditions
Camp rules. Please adhere to all rules at all times. Any parties found in disregard of the rules may be asked to leave the campsite with no refund or credit available. Basecamp is a family campsite. We have a zero tolerance policy on excessive noise or anti-social behaviour. We are unable to accept single sex groups or adult only groups under the age of 25. By making this booking you will (have) become a member of Mendip's Basecamp camping and caravan club.
Access. There is no access to the site for vehicles taller than 2.7m. Access to the site is along a steep country lane which may not be suitable for low riding or large vehicles. All vehicles are driven onsite at drivers own risk.
Responsibility. Mendip cannot accept responsibility for any damage or loss of goods or injury and any possessions left unattended are done so at the owners own risk.
Weather. As much as we would love to be able to control the weather, unfortunately, we cannot and the British summertime can be unpredictable. Please pitch your tent responsibly, especially in high wind conditions. Mendip is not liable for any damage to tents, including due to extreme weather.
Covid Commitment. We are committed to making your experience as safe as possible. Hand sanitizer and hand washing stations will be available. All activities are carefully risk assessed and equipment appropriately sanitised.
Our campsite facilities are cleaned regularly and operate in accordance with all appropriate government advice. Our risk assessments and operating procedures are continually updated in line with all government guidance and advice from our governing bodies to ensure we remain Covid-secure.
All current Covid guidelines and restrictions in place at the time of your visit must be observed.
Book with confidence. Any new booking for 2021 can be either postponed, credited, or refunded in full should any Government imposed Covid restrictions prevent us opening. Please note, if you have booked through a third party they may withhold your deposit or card processing fees. Please ensure you have travel insurance so you and your group are covered in case you are asked to isolate or have COVID symptoms at the time of your booking.
Cancellation. If you do need to cancel your booking please let us know by emailing email@example.com as soon as possible. Your booking will be cancelled with effect from the day we receive your email notification and subject to the following cancellation charges:
- More than 14 days notice: full credit voucher (no admin fee) or, full refund (minus five pound admin fee)
- Between 14 days and 48 hours notice: full credit voucher (minis five pound admin fee)
- Less than 48 hours notice: no refund or credit voucher.
If you cancel your booking after the booking start date, we cannot issue any refund for any remaining nights of your booking. This does include where you need to cancel your booking for any reason outside of your reasonable control, including without limitation, inclement weather and illness. We strongly recommend you take out travel insurance to cover you in these circumstances or should you need to cancel for medical reasons or due to a period of enforced quarantine. If for whatever reason, you do not turn up on the arrival date stated on your booking confirmation, without prior notice this shall be considered a cancellation.
Covid Symptoms. If any of your group or any member of their household have COVID symptoms in the two weeks prior to your arrival date we ask that you follow guidelines and isolate yourself at home. Please do not visit our campsite. If you or any of your group test positive for COVID-19 please follow all official advice and ensure you are permitted to travel and stay overnight before your arrival date. Please bear with us. Everything that needs doing will take slightly longer so your patience is greatly appreciated. We are constantly updating our guidelines, reviewing training and refining procedures to ensure both our team and guests are safe. Please ensure you have travel insurance so you and your group are covered in this instance as we will not be able to refund you